FAQ

GUARANTEE

If CLIENT considers that the product or merchandise delivered has defects thatprevent its correct use, he/she must request a technical guarantee diagnosis. Forthe granting of said guarantee, the following conditions are established:
PRODUCTS.

1. The guarantee granting shall be subject to a technical diagnosis, free of charge.

2. THE COMPANY, in a term not exceeding 20 business days, shall carry out thetechnical diagnosis and issue a result, which shall be informed to the User.

3. If the guarantee is appropriate and the product must be repaired, said repair maynot exceed 30 business days from the date of issue of the technical diagnosis.

4. If the product cannot be repaired, either because of its type or because of thedefect or damage seriousness, the product shall be replaced with a new one. If saidproduct is not in stock, the money shall be returned within a term not exceedingthirty (30) calendar days.

5. If failure of the repaired product is repeated, the price paid shall be refunded or ifTHE CLIENT accepts, with a replacement with a product of the same nature andclass. If said product is not in stock, the money shall be refunded within a term notexceeding thirty (30) calendar days.

6. If failure of the repaired product is repeated, the price paid shall be refunded or ifTHE CLIENT accepts, with a replacement with a product of the same nature andclass. If said product is not in stock, the money shall be refunded within a term notexceeding thirty (30) calendar days.

1. SIZES:
CLIENTS acknowledge and accept that the sizes marked, both on thepackaging and on the garments, may vary from those used by other brands, due tothe variation in the different manufacturers’ measurements to refer to the sizesand dimensions of each. THE COMPANY disclaims any liability with respect todisagreements, damages, losses, among others, that this could bring, since it isTHE CLIENTS’ responsibility to review the measures offered by THE COMPANYdigital media or, failing that, to contact THE COMPANY directly to make a reviewof the measures that it uses for the referencing of its garments sizes;

2. COLORS: CLIENTS understand and accept that the garments offered by THECOMPANY are susceptible to natural changes in the aspects that surround thegarments color, for which THE COMPANY is not responsible for naturaldiscoloration, discoloration due to misuse of cleaning products, among others; ii.CLIENTS understand that the colors that appear in the images, graphics,photographs and other garments in digital media may not completely match theactual version offered by THE COMPANY, due to variations in light, photographicposition, variations in the digital devices resolution, among others. Due to theforegoing, THE COMPANY is not responsible for any disagreement presented byTHE CLIENTS with reference to this situation;

3. INVENTORIES: CLIENTS of THE COMPANY digital media declare to understandand accept that between the moment in which they choose the product and themoment in which the acceptance of the transaction by the respective financialentity is actually carried out, the selected product may run out, which is why THECOMPANY is empowered to return the transaction and consequently return themoney paid for the out-of-stock product, if such a situation arises. Due to theforegoing, it will proceed to inform said situation to the portal Client within five (5)business days following the moment in which the purchase was generated, withoutthis generating any type of responsibility for THE COMPANY, nor the power torequest compensation for damages by the Client;

4. PRICES: Products prices shall be shown in THE COMPANY digital and physicalmedia in American dollar, said value does not include taxes, shipping costs nor anyadditional cost that the financial entity through which the payment will be maderequires; ii. When purchases are made through digital means, CLIENTS state thatthey understand that they are carrying out the transaction through a digitalmedium that is susceptible to failures, such as a products prices shown differentfrom what is adjusted to reality, in such case, if such a failure occurs, CLIENTSstate that they know and accept that THE COMPANY reserves the right to reversethe transaction and inform THE CLIENTS of what happened within a period notexceeding FIVE (5) business days after such transaction was made.

5. DELIVERY: i. The delivery of products purchased in physical media shall be madeimmediately, unless it is a custom-made or custom-ordered product. When thesale is made through digital media, the delivery shall be made by a third-partytransport company, which shall deliver the products ordered by THE CLIENTS tothe address provided by them.

PROMOTIONS

CLIENTS expressly authorize THE COMPANY to send them to the email registeredin the digital media a newsletter where promotions may be included according tothe characteristics of each CLIENT, according to the purchases and links visited,in accordance with the authorization they grant when they make registration onthe Portal. CLIENTS can request the suspension of all promotional or advertisingcommunication sent to their email by sending an email to this effect toinfo@elpercherodenala.com.

1. The offers and/or Promotions shall have the validity indicated and communicatedto THE CLIENTS, otherwise it shall be understood that the promotion extendsuntil the inventory destined for that offer is exhausted. Promotions are notcombinable with other promotions or discounts unless otherwise specified in thedigital media or promotion. When an offer is made that contains more favorableconditions for THE CLIENTS, the latter declares to understand and accept that theproduct offered may be sold out during the validity of the offer and/or promotion,without this implying any type of responsibility for THE COMPANY.

2. THE COMPANY reserves the right to announce said promotions to THE CLIENTSwith the time in advance that it deems necessary.

PERSONAL DATA PROTECTION POLICY


By entering their data to carry out a commercial transaction with THE COMPANY,CLIENTS agree to the collection of their personal data, provided at the time ofpurchase, in order to provide a personalized commercial relationship where promotions, information, among others, are provided in consistency withCLIENTS’ past purchases.

In order to ensure the information provided by CLIENTS, THE COMPANY carriesout the following security and personal data protection guidelines:

*Personal data provided by CLIENTS shall be securely encrypted in order toguarantee their protection against computer attacks, among others, that may putsaid information at risk.

*Personal data provided by CLIENTS shall only be stored and used with their priorauthorization;

*In the event that CLIENTS wish to remove or delete their personal data from THECOMPANY databases, and in accordance with article 8 of Law 1581 of 2012, at THECLIENTS’ request by contacting the customer service area, said data shall beimmediately removed from said databases.

Personal data is understood as all those provided voluntarily by THE CLIENT, atthe time of making the purchase and/or registration, including, but not limited to:

*Name
*Email
*Identification
*number
* Physical address
*Landline and/or cell phone number
*Age
*Gender

NOTIFICATIONSAll notifications and communications between THE CLIENTS and THE COMPANYshall be considered effective, for all purposes, when they are made by mail oremail. The User must contact THE COMPANY, by: a) Mailing to Carrera 20 # 169-68 second floor in the city of Bogotá, Colombia; and b) Sending virtual requests,through the Website contact form.

LP ESCALANTE S.A.S.
Website holder of www.almasleepwear.com
Instagram account holder of @alma.sleepwear
Address: carrera 20 # 169-68 second floor Bogotá, Colombia
Telephone. (57+1) 3162561818

INTELLECTUAL AND INDUSTRIAL PROPERTY

1. THE COMPANY holds all the rights over the content, design of the physical anddigital media and over the Website source codes, especially, as an example, but notlimited to, over the photographs, images, texts, logos, designs, trademarks, tradenames, portfolios and data included in the web or application.

2. Any type of information, design, images, videos, brands, names, logos, amongothers, found in the digital and digital media of THE COMPANY, are protected inaccordance with the provisions of Colombian and international laws on copyright,intellectual and industrial property; consequently, its use is exclusively limited topersonal purposes of review, purchase and consultation.

3. In consideration of the foregoing, THE CLIENT cannot consider that by the fact ofthe contents publication found in THE COMPANY digital media, some type oflicense to use the brand, copyright or intellectual property is granted to him/her.

4. THE CLIENTS are advised that such rights are protected by current Colombianand international laws related to intellectual and industrial property, for which theWebsite total or partial reproduction is expressly prohibited, not even through ahyperlink, or any of its contents, without THE COMPANY express writtenpermission. Likewise, THE CLIENT undertakes not to use THE COMPANY brand inany way that may cause confusion among CLIENTS or that may degrade ordiscredit THE COMPANY, nor in connection with any service or product that hasnot been sponsored, approved nor produced by THE COMPANY5. THE COMPANY informs that it does not grant any implicit license or authorizationon intellectual and/or industrial property rights nor on any other right or propertyrelated, directly or indirectly, to the content included in digital media, the web orphysical stores.

ACTIONS IN THE EVENT OF BREACH

THE COMPANY reserves the right to exercise all judicial and/or administrativeactions available for it to demand the responsibilities arising from the breach byTHE CLIENT of any of the provisions of these General Conditions of Website Use.

DURATION AND TERMINATION

The provision of the Website service and other physical and conventional salesservices, in principle, has an indefinite duration; however, THE COMPANY isauthorized to terminate or suspend the provision of the Website service or any ofthe services at any time, without prejudice to what has been provided in thisregard in the corresponding General Conditions of Use. When it is reasonablypossible, THE COMPANY will give prior notice of the termination or suspension ofthe provision of the Website service and other services.

APPLICABLE LAW AND JURISDICTION

The provision of the Website service, these General Conditions of Use of theWebsite and physical and private stores that may be established, are governed by Colombian law. Internet pages, digital media, their design and graphicpresentation are protected by the provisions of Law 23 of 1982, articles 12 and 30and Decision 351 of the Cartagena Agreement (for the Colombian case) and by theprovisions of the Copyright Act of 1976 of the United States of America.In case of disputes arising from the General Conditions of Use included in thisdocument, which are not resolved amicably within a term of 10 business days fromthe first claim by any of the parties, THE CLIENTS and THE COMPANY agree tosubmit to conciliation at the Arbitration and Conciliation Center of the BogotáChamber of Commerce. If an agreement is not reached, the conflict shall besubmitted to Arbitration procedure, which shall be subject to the provisions ofLaw 446 of 1998 and Decree 1818 of 1998, or under the rules that regulate,

THE CLIENT expressly declares that all the contents provided by THE COMPANYdo not violate in any way industrial nor intellectual property rights, nor of anyother nature, of third parties, expressly exonerating THE COMPANY with respectto any claim related to this area made by any third party and assuming fullresponsibility for these facts.


PERSONAL DATA PROTECTION POLICY


By entering their data to carry out a commercial transaction with THE COMPANY,CLIENTS agree to the collection of their personal data, provided at the time ofpurchase, in order to provide a personalized commercial relationship where promotions, information, among others, are provided in consistency withCLIENTS’ past purchases.

In order to ensure the information provided by CLIENTS, THE COMPANY carriesout the following security and personal data protection guidelines:

*Personal data provided by CLIENTS shall be securely encrypted in order toguarantee their protection against computer attacks, among others, that may putsaid information at risk.

*Personal data provided by CLIENTS shall only be stored and used with their priorauthorization;

*In the event that CLIENTS wish to remove or delete their personal data from THECOMPANY databases, and in accordance with article 8 of Law 1581 of 2012, at THECLIENTS’ request by contacting the customer service area, said data shall beimmediately removed from said databases.

Personal data is understood as all those provided voluntarily by THE CLIENT, atthe time of making the purchase and/or registration, including, but not limited to:

*Name
*Email
*Identification
*number
* Physical address
*Landline and/or cell phone number
*Age
*Gender

NOTIFICATIONSAll notifications and communications between THE CLIENTS and THE COMPANYshall be considered effective, for all purposes, when they are made by mail oremail. The User must contact THE COMPANY, by: a) Mailing to Carrera 20 # 169-68 second floor in the city of Bogotá, Colombia; and b) Sending virtual requests,through the Website contact form.

LP ESCALANTE S.A.S.
Website holder of www.almasleepwear.com
Instagram account holder of @alma.sleepwear
Address: carrera 20 # 169-68 second floor Bogotá, Colombia
Telephone. (57+1) 3162561818

en amor y amistad regala Alma Sleepwear
en amor y amistad regala Alma Sleepwear
en amor y amistad regala Alma Sleepwear
en amor y amistad regala Alma Sleepwear
en amor y amistad regala Alma Sleepwear
en amor y amistad regala Alma Sleepwear
en amor y amistad regala Alma Sleepwear
en amor y amistad regala Alma Sleepwear
en amor y amistad regala Alma Sleepwear
en amor y amistad regala Alma Sleepwear
en amor y amistad regala Alma Sleepwear
en amor y amistad regala Alma Sleepwear
en amor y amistad regala Alma Sleepwear
en amor y amistad regala Alma Sleepwear
en amor y amistad regala Alma Sleepwear
en amor y amistad regala Alma Sleepwear
en amor y amistad regala Alma Sleepwear
en amor y amistad regala Alma Sleepwear
en amor y amistad regala Alma Sleepwear
en amor y amistad regala Alma Sleepwear